Help Center
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FAQ
First, check your eSIM list to see if the eSIM has already been installed. If it is installed, the message may appear because you haven’t arrived at your destination and no supported network is available yet. Simply turn on the eSIM when you arrive.
If the eSIM was not installed, restart your phone and try again with a stable internet connection. If the problem persists, contact Customer Support.
If you haven’t received your eSIM within 10 minutes, check your Spam or Junk folder. If it’s still missing, email Customer Support at help@flashglobalsim.com with your Order ID and we’ll resend it to you.
Read in the FAQ →If your eSIM is already installed, simply turn it on and enable Data Roaming. We recommend turning off your home SIM/eSIM if you don’t need it while travelling.
Read in the FAQ →Make sure Data Roaming is turned on and your APN is entered correctly. You can find the required APN settings in your eSIM email. If you still can’t connect, contact Customer Support.
Read in the FAQ →Yes. All Flash eSIMs support hotspot and tethering. Just make sure you have enough data allowance for the devices you connect.
Read in the FAQ →Contact our Customer Support team for troubleshooting assistance. If the eSIM is confirmed to be faulty, you may be eligible for a refund.
Read in the FAQ →Our support team will get back to you at help@flashglobalsim.com.
