Privacy Policy

Last updated: June 2026

Flash Global SIM respects your privacy and is committed to protecting your personal data. This Privacy Policy (“Policy”) sets out how we collect, use, disclose, transfer and store your personal data, and your rights and choices with respect to your personal data. It should be read in combination with our Terms and Conditions.

Flash Global SIM or “we”, “our” or “us” or the “Site”, refers to Flash Borderless Pte Ltd, a company registered in Singapore at 68 Circular Rd, #02-01, Singapore 049422. 

If you have used, received or purchased Flash Global SIM’s Services via a third party (eg. OTA, e-commerce marketplace, your employer, etc.), please also read their privacy policy as their policies and how they collect, handle and process your personal data may differ from ours.

Personal Data We Collect

We do not knowingly collect national identification numbers, government ID numbers, or sensitive personal data (e.g. biometric or financial account credentials) unless strictly necessary or with your explicit consent.

How We Use Your Personal Data

We only collect, use, or disclose your personal data for purposes that would be considered appropriate in the circumstances, including to:

• Process and fulfil your orders, including payment, shipping, and invoicing
• Provide customer service and respond to enquiries or complaints
• Operate, secure, and improve the Site (including fraud and risk screening)
• Send service communications (order confirmations, policy updates)
• Send marketing communications, where you have given consent or have not objected after being informed of the intended use
• Comply with our legal and regulatory obligations
  

We will let you know the purpose(s) of collecting your data at or before the time we collect it, and we will not use your data beyond what you were told, unless permitted by law.

If you are located in the EU/UK/EEA, we rely on the following legal bases to process your data: performance of a contract (processing your order), legitimate interests (analytics, fraud prevention, and security), consent (marketing communications and non-essential cookies), and compliance with a legal obligation (tax and accounting records).

Your Consent

Where required, we will obtain your clear and informed consent before collecting, using, or disclosing your personal data. You may:

• Withdraw your consent at any time by emailing info@flashglobalsim.com, subject to legal or contractual restrictions
• Unsubscribe from marketing messages via the "unsubscribe" link in our emails, or by replying "STOP" to SMS messages
  

Withdrawing consent may affect our ability to provide certain products or services to you.

Who We Share Your Data With

We share personal data only with parties who help us operate the Site and fulfil our obligations to you, including:

• Shopify (e-commerce platform) — Shopify Privacy Policy
• Google Analytics (site analytics) — Google Privacy Policy | Opt-out
• Shopify Payment (payment processor): Shopify Privacy Policy

We require these service providers to protect your personal data to a standard comparable to our own.

We may also disclose personal data where required by law, to respond to a lawful request from a regulatory or law enforcement authority, or to protect our legal rights.

We do not sell your personal data.

International Data Transfers

As we operate across multiple countries, your personal data may be transferred to, stored, and processed globally including Singapore or wherever our service providers are located. Where we do so, we take steps to ensure your personal data continues to receive a standard of protection comparable to that described in this policy, typically through safeguards with the recipient, or with your informed consent.

How Long We Keep Your Data

We retain personal data only as long as necessary for the purpose it was collected, or as required by law (eg. accounting and tax record-keeping). When we no longer have a reason to keep your data, we securely delete or anonymise it. Records related to orders, transactions, account and support may be retained for more than 10 years while marketing data and records may be stored securely until you withdraw consent or unsubscribe.

Please note that, in certain circumstances, we may be required by law to retain and process some or all of your personal data, or have compelling legitimate interests to keep your data.

How We Protect Your Data

We implement appropriate technical and security measures to protect personal data in our possession or control, including:

• Encryption of data in transit and at rest where appropriate
• Access controls limiting personal data access to staff who need it
• Contractual data protection obligations imposed on our vendors and service providers

No method of transmission or storage over the internet, mobile technology, or method of electronic storage, is completely secure. While we cannot guarantee absolute security, we endeavour to maintain appropriate security safeguards.

If A Data Breach Occurs

If we experience a data breach that is likely to result in significant harm to affected individuals, or that affects a significant number of individuals, we will:

• Assess the breach as soon as practicable
• Notify the relevant supervisory authorities where required by law
• Notify affected individuals as soon as practicable, where required by law

Your Rights

Depending on where you are located, you may have the right to:

• Access the personal data we hold about you and learn how it has been used or disclosed
• Correct errors or omissions in your personal data
• Withdraw consent for the collection, use, or disclosure of your personal data (subject to legal or contractual restrictions)
• Request deletion of your personal data, subject to our legal retention requirements
• Object to certain processing, including automated decision-making
• Be informed of the purposes for which your personal data is collected, used, or disclosed
• Lodge a complaint with the relevant data protection authority in your country

To exercise any of these rights, contact us at info@flashglobalsim.com. We will verify your identity before processing your request and respond within a reasonable timeframe.

If you are located in the European Union, UK, or EEA

In addition to the rights above, you have the right to:

• Data portability — receive a copy of your personal data in a structured, commonly used, machine-readable format, and have it transmitted to another organization where technically feasible
• Restrict processing — ask us to limit how we use your data while a dispute or correction request is being resolved
• Object to processing carried out on the basis of legitimate interests, including profiling
• Lodge a complaint with your local data protection supervisory authority at any time
  

Where we rely on your consent to process personal data, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal. Where we transfer your personal data outside the EU/UK/EEA, we use appropriate safeguards or an equivalent mechanism recognised by the European Commission or UK authorities.

If you are a California resident

In addition to the rights above, you have the right to:

• Know what categories and specific pieces of personal information we have collected, used, disclosed, and (if applicable) sold or shared about you, and for what purposes
• Delete personal information we have collected from you, subject to certain exceptions
• Correct inaccurate personal information
• Opt out of the sale or sharing of your personal information, including for cross-context behavioral advertising
• Limit the use of sensitive personal information to that necessary to provide the goods or services you requested
• Non-discrimination — we will not deny goods or services, charge different prices, or provide a different level of service because you exercised any of these rights
  
  

We do not sell personal information for money. We may share certain information (such as device and usage data) with advertising partners in a manner that may be considered "sharing" under California law. You can opt out of this sharing by:

• Using the cookie settings on this Site, where available
• Honoring a Global Privacy Control signal sent by your browser
• Emailing info@flashglobalsim.com with "California Opt-Out" in the subject line
  
  

To exercise your California rights, contact us at info@flashglobalsim.com. We will not require you to create an account to submit a request, and we will verify your identity using information you have already provided us (such as order or account details) before fulfilling access or deletion requests. You may also designate an authorized agent to make a request on your behalf.

Cookies

We use cookies and similar technologies for site functionality, analytics, and (where applicable) advertising. You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on the Site.

If you are located in the EU/UK/EEA, we will ask for your consent via a cookie banner before placing non-essential cookies (analytics, advertising, social media) on your device, and you can withdraw that consent at any time.

Opt out of interest-based advertising:

• Facebook Ads Settings
• Google Ads Settings
• Bing Personalized Ads

Children's Data

The Site is not directed at children, and we do not knowingly collect personal data from minors without appropriate parental or guardian consent. If you believe we have inadvertently collected a child's personal data, please contact us at info@flashglobalsim.com so we can take appropriate action.

Marketing Messages

If we send you marketing messages by phone, SMS, or other means, we will only do so with your consent (or as otherwise permitted by law), and you may withdraw that consent and opt out at any time using the contact details above.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements in the regions in which we operate. The updated policy will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this policy or want to exercise your privacy rights, contact us at:

• Email: info@flashglobalsim.com
• Mailing address: 68 Circular Rd, #02-01, Singapore 049422
  

If you have a complaint about how we handle your personal data, please contact us at info@flashglobalsim.com in the first instance. If you are not satisfied with our response, you may have a right to lodge a complaint with your local data protection supervisory authority.